Conversion a fragmented, error-prone business process into a clear, step-by-step digital reference that improved accuracy and efficiency.

The Challenge:
Vendor registration in Ariba and SAP was inconsistent and error-prone, leading to onboarding delays, incomplete submissions, and repeated support requests from internal teams.

The Environment:
Enterprise procurement environment for vendor onboarding, requiring procedural accuracy, system navigation fluency, and compliance with documentation standards.

My Approach:
• Conducted workflow analysis with  subject-matter experts across departments
• Identified common submission errors and breakdown points
• Mapped the end-to-end vendor registration process
• Designed a structured, step-by-step interactive module
• Integrated real-system screenshots and guided simulations
• Embedded job aids for just-in-time reference

The Outcome:
• Reduced vendor submission errors
• Decreased onboarding delays
• Lowered internal support requests
• Increased first-pass registration accuracy

Strategic Impact:
Standardized vendor onboarding procedures, improving procurement efficiency and reducing administrative friction across the organization.